fgd88 runs an online casino and sports betting site for players in Bangladesh. To open an account, take a deposit and pay out winnings, we have to hold some information about you. This page explains what that information is, why we ask for each piece, who can read it and how you can have it changed or removed. Read it once before you register, then come back whenever we update something.
Signing up with only what we need
Registration asks for four things: your mobile number, a password, your full name as printed on your National ID card, and your date of birth. The date of birth is there for one reason. It keeps anyone under 18 out. An email address is optional, and you can play for months without ever filling that field.
Your mobile number is the account key
The number you register with becomes your login. We send a one-time code to it when you sign in from a new phone and again when you request a payout. bKash, Nagad, Rocket and Upay all use that number to match a deposit to your account, so keep it current. Change it in account settings and the old number stops receiving codes immediately.
What our servers record while you play
Every bet, deposit and page load leaves a small trace. We keep those traces to settle wagers, apply bonus turnover and answer a complaint that arrives months later. The table below shows the main categories and how long each one stays with us.
| What we hold | Why we hold it | How long |
|---|---|---|
| Mobile number | Sign-in codes and deposit matching | While the account is open |
| Name and date of birth | Age rules and payment partner requirements | While open, then only what payment rules demand |
| Device type and IP address | Spotting a sign-in from an unusual place | A short rolling window, then discarded |
| Bet and session history | Settling wagers and checking bonus turnover | While the account is open |
| Live chat transcripts | Disputes and coaching the support team | A limited period after the chat closes |
| Document photos | Reviewing a first payout | Removed once the review closes |
Bet history is the one record we cannot trim early. If you dispute a settled wager, the round reference, stake and payout still have to exist for us to check what happened. Rounds are stored against your account number, not against your name.
Keeping money trails clean
We never see your mobile wallet PIN, your bank password or your card number. Nobody at fgd88 will ask for them, and a message that does is not from us. What a payment partner sends is a transaction reference, the amount, the sender number and a status line. Staff use that reference to credit a deposit, which usually shows in about a minute, or to release a withdrawal, which lands in a wallet in roughly 34 minutes.
When we ask to see a document
Before your first withdrawal we may ask for a photo of your National ID card, passport or driving licence. This happens when the name on the wallet does not match the name on the account, or when a payment partner asks for it on their side. Our team reviews documents within 12 hours, and a first payout can take up to 6 hours to clear while that review runs.
Cookies that keep your session alive
The site sets a small number of cookies. One holds your sign-in, one remembers your language and currency, and one tells us which pages load slowly on a mobile connection. They do not follow you to other websites and we do not sell what they contain. Clear them from your browser whenever you like, but you will have to sign in again.
The payment pages and the live chat window may set their own cookies. Those belong to the companies that run them, and their own policies apply to them rather than this one.
Who can read your file inside fgd88
Access is limited by role. Support staff see your name, number and recent chats. The payments team sees deposit and withdrawal records. Neither group can open a document image unless a payout is under review. Our marketing team never gets player phone numbers for cold calls, and we do not sell or rent player lists.
Three kinds of partners receive a limited slice. Payment providers move the money. Game studios report round results back to us. Hosting and analytics services keep the site online and tell us when a page breaks. Each one signs a contract that limits what they can do with the data and how long they may keep it.
How long fgd88 keeps records
While your account is open, we keep your data so the site works. Close it and we keep only the minimum that payment rules and dispute windows demand, then delete the rest. Chat transcripts and device logs go much sooner. If you ask us to erase an account, we will tell you in plain words what has to stay and why.
Your rights over your own data
You do not need a lawyer or a formal letter. Ask through live chat from the number registered on the account.
- See what we hold. Request a copy of your profile, deposit list and bet history. We reply in the same chat thread.
- Correct a mistake. A misspelled name, an old number, a wrong date of birth. Send the correct version once and we update it.
- Close and erase. Ask for the account to be closed. Records that payment rules require will stay, everything else goes.
- Stay off marketing. We do not make unsolicited calls or texts about bonuses, and one request is enough to keep it that way.
- Raise a complaint. Tell the support desk first. If the answer does not settle it, ask for the privacy desk and the request moves up a level.
None of these requests costs anything, and asking will not touch your balance, your bonus or the speed of a withdrawal.
Nobody under 18 gets an account
The date of birth you enter is checked at sign-up, and a mismatch with a payment wallet is flagged before a payout. If we find an account held by someone under 18, we close it, return any deposit still sitting there and block the number from registering again.
When this page changes
If we add a payment partner, change how long a record is kept, or start using a new tool that touches player data, this page is rewritten and the date at the top moves. Changes that affect your money or your documents are announced in the account panel before they take effect, not after.
Reaching a person about your data
Live chat runs 24/7 and is the fastest route. Ask for the privacy desk, give the number registered on your account and say what you want changed. The agent passes it to the team that handles records and replies in the same window. There is no email address to remember and no ticket to chase for weeks. The help centre carries the same written answers.
New here and want to see how an account works before sharing anything? Read the sign-up steps on fgd88, or head back to the home page and come to this policy if a detail is unclear.